Durham, North Carolina
Minocqua, Wisconsin
Summit, New Jersey
Posted: 06-Jun-25
Location: Inglewood, California
Categories:
Internal Number: 147749678
Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.
Make a difference in the community as a Triage Call Center Registered Nurse with our Venice Family Clinic. With guidance and supervision from the Nursing Supervisor, the Triage RN functions as a member of the Patient Communication Center team in providing advanced clinical telephone support to patients and other callers, in-basket and other remote support to physicians, and limited in-clinic support to physicians. Telephone triage calls will involve assessing patient needs and appropriate case disposition to ensure positive patient outcomes, and may include collaboration with clinic and hospital-based providers. Clinical support includes assisting physician partners with managing messages and other communications within the Electronic Medical Record (EMR), as well as limited patient care in an outpatient setting. The incumbent must have a strong clinical background and experience with an EMR. Using evidence-based telephone triage protocols, you will evaluate the patient's situation and determine the appropriate course of action, combining both the protocol and clinical judgment. The calls may involve various care concerns, including pediatrics, geriatrics, obstetrics, critical care, and more.
Required:
- BSN or MSN from an accredited school of nursing (ASN required for current UCLA Health RN staff).
- Current, active California Registered Nurse License.
- Current, active BLS certificate from American Heart Association or American Red Cross.
- Minimum of 3 years of nursing work experience.
- Excellent verbal and written communication skills.
- Ability to perform historical, physical and behavioral status assessments.
- Ability to work as a multi-disciplinary team, and strong clinical judgment and decision-making skills.
- Working knowledge of child abuse reporting laws, and demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
- Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.
- Ability to sit for extended periods, ability to move up to 15 pounds, proficiency with electronic health records (EHR) and appointment scheduling systems, and computer skills with proficiency of Microsoft Office (Word, Excel, and Outlook) and the internet.
Preferred:
- Bilingual Spanish/English verbal language skills.
- Nursing work experience in a telephone triage, urgent care, or emergency care setting.
