All the benefits and perks you need for you and your family:

• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Part-Time

Shift :Days

Location: 40100 US-27, Davenport, FL 33837

The community youll be caring for: AdventHealth Heart of Florida

• AdventHealth Heart of Florida is a licensed 193-bed acute care hospital, coupled with outpatient services including imaging, rehab, lab and wound care, that has been serving the community for over 50 years.
• As a part of the AdventHealth network patients will have greater access to a wide range of innovative therapies, new research, leading-edge technology and an extensive team of medical specialists.
• High-quality care that has been recognized by the Joint Commission, the American Heart Association and the American Diabetes Association.
• Located in Davenport, FL., which is close to major destinations, like Busch Gardens, Legoland, and Walt Disney World, without being located in the central hub of tourism.

The role youll contribute:

To administer follow up phone calls to patients within 24 hours after discharging from the hospital. Assess patient concerns, problems or needs and forward information to the appropriate people (ie: Director of the Unit, Guest Relations, Physician or Home Health) May provide case management in urgent situations.

The value youll bring to the team:

• Make and answer calls in a professional manner with kindness and empathy
• Follow scripted questions provided
• Respond to customer inquiries and notify Guest Relations in order to resolve customer complaints
• Identify and escalate priority issues discovered
• Route any immediate needs to appropriate resource

Qualifications

The expertise and experiences youll need to succeed:

• Customer service experience and knowledge of customer service principles and practices required.
• Current NC RN Licensure required.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Nursing

Organization: AdventHealth Heart of Florida

Schedule: Full-time

Shift: 1 - Day

Req ID: 25027682

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.