Our employees make a difference every day by providing world-class healthcare. You can make a difference, too!

We hire dedicated employees who reflect our diverse community, contributing to our top hospital ranking.

We are looking for a caring, diligent, and cooperative Emergency Department Assistant (EDA) to join our dynamic Emergency Services team. The EDA acts as a central point of contact for patients, visitors, and healthcare professionals, aiding in maintaining seamless communication and efficient operations in a fast-paced setting. This position is perfect for individuals who excel in a team environment, appreciate inclusivity, and are dedicated to offering respectful and culturally responsive assistance to all individuals.

What will you be doing in this role?

• Serve as the department?s front-facing representative, welcoming patients, families, and visitors with warmth and integrity.
• Answer and route telephone calls using courteous and effective communication practices.
• Facilitate communication via fax, phone, and in-person interactions, ensuring timely and accurate information flow.
• Maintain a clean, organized workstation and ensure adequate inventory of supplies and patient records.
• Retrieve previous patient visit records and EKGs, and assist with timely follow-up on medical record addenda.
• Support physicians, nurses, and other staff with access to computer systems and clerical resources.
• Respond to patient call lights and direct requests to appropriate team members.
• Monitor and communicate STAT and urgent orders via CS-Link.
• Assist with inventory control, ordering patient-specific supplies, and maintaining operational forms.
• Act as a liaison for trauma, code white, and critical pediatric cases, ensuring timely interdepartmental communication.
• Monitor fax and dictation systems and manage pandemic run sheets.
• Perform other duties as assigned to support the department?s mission and patient care goals.

Education

• Minimum Requirement: High School Diploma or GED
• Preferred: Additional coursework or certification in healthcare administration, medical office procedures, or a related field is a plus

Experience

• Minimum Requirement: No prior experience required.
• Preferred: Two (2) years of experience in a medical clerical or administrative support role, or successful completion of an approved course in hospital clerical responsibilities